[Libre-soc-dev] The Parliamentary and Health Service Ombudsman complaint reference C-2152382 NHS 4390006088

[lkcl]

On Wednesday, November 27, 2024, Phso Enquiries <
Phso.Enquiries at ombudsman.org.uk> wrote:

> Dear Mr Leighton,
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> Thank you for your email regarding your complaint
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> appreciate the acknowledgement Sue.

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> I have now received an update from the Trust advising that an email was
> sent to you on 23 November 2024 confirming your complaint
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> which one? there are... I think five underway, and another ten I still
have yet to raise.

>  has been logged
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> oh. were they referring to the many "automated do not reply" messages?

I've received NO explicit direct acknowledgement from an actual real person
(23rd Nov was a Saturday).

highly likely you just got lied to.. yet again.


>  and that they will be in contact with you once they have investigated
> your complaint.
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yeah about that, I am at the point now where I honestly don't want to hear
from them.

I am running out of money, placing me at risk this winter as I live
off-grid in woodlands now, yet am expected to clean up after these people's
devastating destruction of my life and my health IN ADDITION to recovering
my health from 16 years Domestic Violence?

they have NOT ONCE apologized, or admitted fault, frequently lie, destroy
evidence, "lose or are unable to find" CCTV footage, misrepresent facts -
the list of unethical and frankly downright dangerous behaviour goes on and
on, putting me medically at risk.


I am absolutely sick of being prejucicially maltreated ESPECIALLY when I
have seen other patients from FOURTY FOUR visits be given care and proper
attention - scans and emergency treatment - when I have the exact same
symptoms; the only discernable difference I can detect being that person
came in WITH A LOVED ONE and I came in alone, unable to communicate, and
due to living off-grid in woodlands basically looked like a tramp /
drug-addict / homeless-male-pile-of-trash, mud on my shoes from walking 100
yards through woodlands, my jumper that I grabbed in an emergency (often at
2am) to keep warm covered in dirt



Once you receive a response and if you are still not happy,
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the probability of them responding adequately is miniscule.

they have NEVER sat down with me to review the photographic video audio and
handwritten evidence.

haven't even asked for it despite informing them the evidence exists.

have in no way offered a safe environment for proper safe discussion, let
alone obeyed the Statutory requirements of the Autism Act 2009.

I've caught them MULTIPLE TIMES now, blatantly lying in direct conflict
with my personal video and audio logs.


 please contact us so that we can discuss the next steps.
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count on it.

thank you Sue.


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> Yours sincerely
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> *Sue Ellis*
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> *Intake Caseworker*
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> Parliamentary and Health Service Ombudsman
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> T: 0345 015 4033
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> E: phso.enquiries at ombudsman.org.uk
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> W: www.ombudsman.org.uk
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> *My working pattern is Monday to Thursday with Friday being my non-working
> day. *
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