[Libre-soc-dev] Service complaint
lkcl
luke.leighton at gmail.com
Mon Jul 14 11:29:16 BST 2025
i confirmed it weeks ago.
in under twenty four hours.
you're losing track.
which is precisely and exactly part of the complaint.
and the reason why i am at risk of death and injury.
On Mon, Jul 14, 2025 at 11:26 AM info at The Advocacy People <
info at theadvocacypeople.org.uk> wrote:
> Our ref: 198772
>
>
>
> Dear Luke,
>
>
>
> On 27th June 2025, I emailed you the points of your complaint to be
> investigated and asked you to confirm that you were happy with these. I
> explained that your complaint would not progress until I received your
> confirmation.
>
>
>
> If you no longer wish to pursue your complaint about our service, you do
> not need to take any action, and I will close your case on 28th July
> 2025, two weeks from the date of this email.
>
>
>
> If you would still like your complaint to be investigated and responded
> to, please confirm that you are happy with the investigation points below.
>
>
>
>
>
>
>
> *1. Inadequate Support from the Organisation*
>
> *• You feel your advocate (Charlotte Wildgoose) was not
> adequately supported by The Advocacy People, especially given the
> seriousness and complexity of the situation, which you describe as
> involving:*
>
> *o Violent assaults*
>
> *o Systematic tampering with evidence*
>
> *o Falsification of medical reports*
>
> *o Ongoing over 15 months*
>
>
>
> *2. Prohibition Against Advocate Assistance*
>
> *• You have requested that The Advocacy People rescind any
> prohibition that prevents advocates from assisting in cases involving
> criminal activity.*
>
> *• You allege that this restriction:*
>
> *o Prevented Charlotte Wildgoose from helping*
>
> *o Left you exposed to individuals who lied and falsified reports*
>
> *o Ultimately led to Charlotte’s resignation without offering
> help*
>
>
>
> *3. Current Advocate Concerns*
>
> *• You express concern that Nichola Ryder has now inherited the
> situation without resolution.*
>
> *• You note that you have not received any response from
> Nichola.*
>
>
>
> *4. Communication Issues*
>
> *• You stated you are currently homeless in a foreign country
> after fleeing the UK (3rd December 2024).*
>
> *• Phone calls are not an option due to the high international
> costs.*
>
> *• You find email communication inadequate, particularly due to
> their autism and the lack of consideration shown for this in prior
> communications.*
>
>
>
> *Please be aware that you cannot amend or add to the issues you have
> raised after stage 1 of our internal complaints process. The complaints
> process will not continue until the investigation points have been agreed
> upon. *
>
>
>
>
>
> Steve
>
>
>
> Steven Goodall
>
> Deputy Contact Centre Manager
>
> *The Advocacy People*
>
>
>
> *Email:* info at theadvocacypeople.org.uk
>
> *Tel: *0330 440 9000
>
> *Web: *www.theadvocacypeople.org.uk
>
>
>
>
>
>
>
>
>
> The Advocacy People’s mission is to ensure people using health and social
> care services have their voices heard in the way they are cared for, the
> services they receive and in decisions that are made about their lives. The
> Advocacy People are committed to the central advocacy principles of
> independence, confidentiality and empowerment. In accordance with these
> principles any client-specific information received from third parties will
> be shared with the client concerned. The Advocacy People are a Registered
> Charity, Charity Number 1080679, a company limited by guarantee registered
> in England and Wales, Company Number 03963421 whose Registered Office is
> Rock House, 49-51 Cambridge Road, Hastings, East Sussex, TN34 1DT.
> Registered with the Information Commissioner’s Office, Registration No.
> Z9231372. The information in this email and in any attachments is
> confidential and may be privileged. If you are not the intended recipient
> please destroy this message, delete any copies held on your systems and
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> before printing this email.
>
>
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