[Libre-soc-dev] Your recent complaint

[lkcl]

WITHOUT PREJUDICE

no, actually, my next step is to make a police report of non-contact
assault (Rv JM & SM 2012) and to provide them with the medical evidence and
the video evidence.

after that I then give the Law Society the Crime Reference Number.

I trust that you did as you are legally obliged to do when receiving a
Legal Notice, and passed this matter to the Directors of Irwin Mitchell?

Because, Ben Ward, as you have received a Legal Notice, by replying below,
you are stating unequivocably that the response below is Authorized,
Approved by and written by the Directors of Irwin Mitchell.

if that is the case then that means that the Directors of Irwin Mitchell
are complicit in a Criminal Offense of non-contact ABH.

don't make the mistake of ignoring how deadly serious this is.

l.


On Monday, July 7, 2025, Customer Support <customersupport at irwinmitchell.com>
wrote:

> Good Morning,
>
>
>
> I acknowledge receipt of your most recent email below.
>
> At this stage we have nothing further to add and therefore the next
> available route for you if you remained dissatisfied would be to speak to
> the Legal Ombudsman.
>
>
>
> Any further emails will be reviewed but this does not necessarily mean
> they will be responded to.
>
> Kind regards,
>
>
>
>
> *Ben Ward *Client Service Manager
>
> For and on behalf of Irwin Mitchell LLP
>
> Sheffield (Riverside East)
>
> 2 Millsands
>
> Sheffield
>
> S3 8DT
>
>
>
> *Phone: 0370 1500 100 *
>
> www.IrwinMitchell.com <http://www.irwinmitchell.com/>
>
>
>
> *From:* lkcl <luke.leighton at gmail.com>
> *Sent:* 06 July 2025 00:16
> *To:* Customer Support <customersupport at irwinmitchell.com>
> *Cc:* Libre-Soc General Development <libre-soc-dev at lists.libre-soc.org>
> *Subject:* [External] Re: Your recent complaint
>
>
>
> WITHOUT PREJUDICE
>
> On Saturday, July 5, 2025, Customer Support <customersupport@
> irwinmitchell.com> wrote:
> > Good Morning Luke,
> >
> >
> >
> > Thank you for your email below.
> >
> > As previously mentioned, if you remain dissatisfied please escalate to
> the Legal Ombudsman.
>
> i don't believe you understand or grasp fully the implications.
>
> the irony is that if you bothered to listen and take the
> time to do so, you would be the first service ever to do
> so, and secondly would be perfect to represent me.
>
> let me be absolutely clear.
>
> your member of staff assaulted me.
>
> i had to seek Emergency Hospitalisation for an Ischemic
> stroke and have the MRI and Certificates proving both
> attendance and massive stroke damage.
>
> i also have the video evidence of their failure to listen
> which records the fact that they ignored my warnings that i
> have been tortured.
>
> there are a couple of ways this can go: one of them is that
> you utilise this shocking experience of having an employee
> that has committed a criminal offense of ABH (Rv Ireland/Burstow
> 97, Rv Chan Fook, Rv JM & SM 2012) non-contact - Rv JM & SM
> 2012 being particularly relevant as the victim died of a burst
> embolism due to the adrenaline from *ATTENDING* a fight that
> took place outside a nightclub - and you learn from it and
> help represent me having fully and properly understand how
> lethal the situation could have been, you make a vast amount
> of money and as a side-effect help me to get justice and
> compensation for the devastating torture, negligence, theft,
> fraud and physical psychological and physiological violence.
>
> or, we go down the idiot's route, where not only does one
> of your employees get arrested, but your Directors go to
> jail for allowing the situation to occur, and the reputation
> of your firm goes to hell in a handbasket very very quickly.
>
> if you force me into the position of contacting the legal
> ombudsman i guarantee they will take an extremely dim view
> of one of your employees almost killing me.
>
> please start taking this matter seriously.
>
> as this is a Legal Notice i trust that you are not so stupid
> as to attempt to ignore it, and will pass it immediately to
> your Directors, as you will be aware that you are obliged to do.
>
> please confirm by return that you have done so.
>
> l.
>
>
> >
> >
> >
> > The Legal Ombudsman’s contact details are as follows:
> >
> >
> >
> > Legal Ombudsman PO Box 6167
> >
> > Slough SL1 0EH
> >
> > Telephone: 0300 555 0333
> >
> > Minicom: 0300 555 1777
> >
> > Email: enquiries at legalombudsman.org.uk Website:
> https://www.legalombudsman.org.uk
> >
> >
> >
> > Yours sincerely
> >
> >
> >
> > Ben Ward
> > Client Service Manager
> > Irwin Mitchell LLP
> >
> > Phone: 0370 1500 100
> >
> > www.IrwinMitchell.com
> >
> >
> >
> > From: lkcl <luke.leighton at gmail.com>
> > Sent: 04 July 2025 11:56
> > To: Customer Support <customersupport at irwinmitchell.com>; Client Care <
> clientcare at irwinmitchell.com>
> > Cc: Libre-Soc General Development <libre-soc-dev at lists.libre-soc.org>
> > Subject: [External] Re: Your recent complaint
> >
> >
> >
> >
> >
> > I was expecting to hear from you in another week, and consequently have
> not yet uploaded the video for you to review in which your staff member
> CAUSED AN ISCHEMIC STROKE
> >
> >
> >
> > as you understand and appreciate both autism and torture you will be
> happy to wait until I feel both safe and comfortable to provide you the
> evidence without CAUSING ANOTHER STROKE
> >
> >
> >
> > your staff member blithely continued talking a standard schpiel WHILST
> HAVING CAUSED A STROKE and simply hung up.
> >
> >
> >
> > this is not by any vague stretch of imagination how to treat human
> beings let alone one that has been subjected to such horror and violence it
> causes ISCHEMIC STROKES
> >
> >
> >
> > the level of complete failure to communicate and compensate for both
> autism AND ISCHEMIC STROKES is frightening.
> >
> >
> >
> > It is as if I am living in a horror film.
> >
> >
> >
> > On Friday, July 4, 2025, Customer Support <customersupport@
> irwinmitchell.com> wrote:
> >
> > Dear Luke,
> >
> >
> >
> > Your Complaint
> >
> >
> >
> > Thank you for taking the time to contact us about your request for legal
> representation for a potential claim. We understand the importance of your
> enquiry and appreciate you sharing the details with us.
> >
> >
> >
> > I am sorry to learn that you are not satisfied with the service you have
> received, and I am grateful that you shared your concerns with us directly.
> We are committed to providing the highest quality of service and I
> apologise if this high standard has not been achieved.
> >
> >
> >
> > You contacted us on 27/06/2025 and explained that you were unhappy with
> how your calls had been handled by my colleagues and found the conversation
> distressing. I am sorry that you found this process distressing. We have
> reviewed your calls with our colleagues, and they acted appropriately and
> in line with our standards
> >
> > Please be assured that all our team members are trained to support
> individuals who may be vulnerable or require additional care. I am sorry
> that you felt that your communication with Irwin Mitchell caused additional
> trauma.
> >
> >
> >
> > I want to reassure you that we take any complaint received very
> seriously and that a member of my team has reviewed the matter, fully
> considering the concerns you have raised. As a result, I can confirm your
> complaint has not been upheld.
> >
> >
> >
> > I do understand that this outcome may be disappointing and feel
> frustrating. To help, additional information about any further support and
> alternative options available to you is contained within our previous
> communication. If you wish, you may also choose to contact The Legal
> Ombudsman who may agree to investigate your concerns. The Legal Ombudsman’s
> contact details are as follows:
> >
> >
> >
> > Legal Ombudsman PO Box 6167
> >
> > Slough SL1 0EH
> >
> > Telephone: 0300 555 0333
> >
> > Minicom: 0300 555 1777
> >
> > Email: enquiries at legalombudsman.org.uk Website:
> https://www.legalombudsman.org.uk
> >
> >
> >
> > Please note that The Legal Ombudsman expects complaints to be made to
> them within 12 months from the date of the act or omission about which you
> are concerned or within 12 months of you realising there was a concern. You
> must also refer your concerns to the Legal Ombudsman within six months of
> the firm’s final response to you.
> >
> >
> >
> > We hope that additional information and guidance is helpful. For
> clarity, to inform any next steps, we confirm is our final response to you
> on this matter.
> >
> >
> >
> > Yours sincerely
> >
> >
> >
> > Ben Ward
> > Client Service Manager
> > Irwin Mitchell LLP
> >
> > Phone: 0370 1500 100
> >
> > www.IrwinMitchell.com
> >
> >
> >
> >
> >
> > Visit our website at www.irwinmitchell.com
> >
> >
> >
> >
> >
> > P Please consider the environment - Think before you print
> >
> >
> >
> > This communication is only for the use of the addressee. It may contain
> information which is legally privileged, confidential and exempt from
> disclosure. If you are not the intended recipient you must not read, copy,
> distribute or disseminate this communication or any attachments to anyone
> other than the addressee or use the information it contains. If you receive
> this communication in error, please inform us by telephone at once. No
> responsibility is accepted by Irwin Mitchell LLP for personal e-mails, or
> e-mails unconnected with the firm's or clients' business.
> >
> > Irwin Mitchell LLP is a limited liability partnership registered in
> England & Wales, with number OC343897, and is authorised and regulated by
> the Solicitors Regulation Authority (Number 570654). The word 'partner',
> used in relation to the LLP, refers to a member of the LLP or any employee
> of, or consultant to, the LLP (or any affiliated firm). A list of the
> members of the LLP, and of those non-members who are designated as
> partners, is displayed at the LLP's registered office: Riverside East, 2
> Millsands, Sheffield, S3 8DT.
> >
> > Visit our website at www.irwinmitchell.com
> >
> >
> >
> >
> >
> > P Please consider the environment - Think before you print
> >
> >
> >
> > This communication is only for the use of the addressee. It may contain
> information which is legally privileged, confidential and exempt from
> disclosure. If you are not the intended recipient you must not read, copy,
> distribute or disseminate this communication or any attachments to anyone
> other than the addressee or use the information it contains. If you receive
> this communication in error, please inform us by telephone at once. No
> responsibility is accepted by Irwin Mitchell LLP for personal e-mails, or
> e-mails unconnected with the firm's or clients' business.
> >
> > Irwin Mitchell LLP is a limited liability partnership registered in
> England & Wales, with number OC343897, and is authorised and regulated by
> the Solicitors Regulation Authority (Number 570654). The word 'partner',
> used in relation to the LLP, refers to a member of the LLP or any employee
> of, or consultant to, the LLP (or any affiliated firm). A list of the
> members of the LLP, and of those non-members who are designated as
> partners, is displayed at the LLP's registered office: Riverside East, 2
> Millsands, Sheffield, S3 8DT.
>
> *Visit our website at **www.irwinmitchell.com*
> <http://www.irwinmitchell.com/>
>
>
>
>
>
> P *Please consider the environment - Think before you print*
>
>
>
> This communication is only for the use of the addressee. It may contain
> information which is legally privileged, confidential and exempt from
> disclosure. If you are not the intended recipient you must not read, copy,
> distribute or disseminate this communication or any attachments to anyone
> other than the addressee or use the information it contains. If you receive
> this communication in error, please inform us by telephone at once. No
> responsibility is accepted by Irwin Mitchell LLP for personal e-mails, or
> e-mails unconnected with the firm's or clients' business.
>
> Irwin Mitchell LLP is a limited liability partnership registered in
> England & Wales, with number OC343897, and is authorised and regulated by
> the Solicitors Regulation Authority (Number 570654). The word 'partner',
> used in relation to the LLP, refers to a member of the LLP or any employee
> of, or consultant to, the LLP (or any affiliated firm). A list of the
> members of the LLP, and of those non-members who are designated as
> partners, is displayed at the LLP's registered office: Riverside East, 2
> Millsands, Sheffield, S3 8DT.
>
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