[Libre-soc-dev] Your recent complaint

[lkcl]

WITHOUT PREJUDICE

On Saturday, July 5, 2025, Customer Support <
customersupport at irwinmitchell.com> wrote:
> Good Morning Luke,
>
>
>
> Thank you for your email below.
>
> As previously mentioned, if you remain dissatisfied please escalate to
the Legal Ombudsman.

i don't believe you understand or grasp fully the implications.

the irony is that if you bothered to listen and take the
time to do so, you would be the first service ever to do
so, and secondly would be perfect to represent me.

let me be absolutely clear.

your member of staff assaulted me.

i had to seek Emergency Hospitalisation for an Ischemic
stroke and have the MRI and Certificates proving both
attendance and massive stroke damage.

i also have the video evidence of their failure to listen
which records the fact that they ignored my warnings that i
have been tortured.

there are a couple of ways this can go: one of them is that
you utilise this shocking experience of having an employee
that has committed a criminal offense of ABH (Rv Ireland/Burstow
97, Rv Chan Fook, Rv JM & SM 2012) non-contact - Rv JM & SM
2012 being particularly relevant as the victim died of a burst
embolism due to the adrenaline from *ATTENDING* a fight that
took place outside a nightclub - and you learn from it and
help represent me having fully and properly understand how
lethal the situation could have been, you make a vast amount
of money and as a side-effect help me to get justice and
compensation for the devastating torture, negligence, theft,
fraud and physical psychological and physiological violence.

or, we go down the idiot's route, where not only does one
of your employees get arrested, but your Directors go to
jail for allowing the situation to occur, and the reputation
of your firm goes to hell in a handbasket very very quickly.

if you force me into the position of contacting the legal
ombudsman i guarantee they will take an extremely dim view
of one of your employees almost killing me.

please start taking this matter seriously.

as this is a Legal Notice i trust that you are not so stupid
as to attempt to ignore it, and will pass it immediately to
your Directors, as you will be aware that you are obliged to do.

please confirm by return that you have done so.

l.


>
>
>
> The Legal Ombudsman’s contact details are as follows:
>
>
>
> Legal Ombudsman PO Box 6167
>
> Slough SL1 0EH
>
> Telephone: 0300 555 0333
>
> Minicom: 0300 555 1777
>
> Email: enquiries at legalombudsman.org.uk Website:
https://www.legalombudsman.org.uk
>
>
>
> Yours sincerely
>
>
>
> Ben Ward
> Client Service Manager
> Irwin Mitchell LLP
>
> Phone: 0370 1500 100
>
> www.IrwinMitchell.com
>
>
>
> From: lkcl <luke.leighton at gmail.com>
> Sent: 04 July 2025 11:56
> To: Customer Support <customersupport at irwinmitchell.com>; Client Care <
clientcare at irwinmitchell.com>
> Cc: Libre-Soc General Development <libre-soc-dev at lists.libre-soc.org>
> Subject: [External] Re: Your recent complaint
>
>
>
>
>
> I was expecting to hear from you in another week, and consequently have
not yet uploaded the video for you to review in which your staff member
CAUSED AN ISCHEMIC STROKE
>
>
>
> as you understand and appreciate both autism and torture you will be
happy to wait until I feel both safe and comfortable to provide you the
evidence without CAUSING ANOTHER STROKE
>
>
>
> your staff member blithely continued talking a standard schpiel WHILST
HAVING CAUSED A STROKE and simply hung up.
>
>
>
> this is not by any vague stretch of imagination how to treat human beings
let alone one that has been subjected to such horror and violence it causes
ISCHEMIC STROKES
>
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> the level of complete failure to communicate and compensate for both
autism AND ISCHEMIC STROKES is frightening.
>
>
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> It is as if I am living in a horror film.
>
>
>
> On Friday, July 4, 2025, Customer Support <
customersupport at irwinmitchell.com> wrote:
>
> Dear Luke,
>
>
>
> Your Complaint
>
>
>
> Thank you for taking the time to contact us about your request for legal
representation for a potential claim. We understand the importance of your
enquiry and appreciate you sharing the details with us.
>
>
>
> I am sorry to learn that you are not satisfied with the service you have
received, and I am grateful that you shared your concerns with us directly.
We are committed to providing the highest quality of service and I
apologise if this high standard has not been achieved.
>
>
>
> You contacted us on 27/06/2025 and explained that you were unhappy with
how your calls had been handled by my colleagues and found the conversation
distressing. I am sorry that you found this process distressing. We have
reviewed your calls with our colleagues, and they acted appropriately and
in line with our standards
>
> Please be assured that all our team members are trained to support
individuals who may be vulnerable or require additional care. I am sorry
that you felt that your communication with Irwin Mitchell caused additional
trauma.
>
>
>
> I want to reassure you that we take any complaint received very seriously
and that a member of my team has reviewed the matter, fully considering the
concerns you have raised. As a result, I can confirm your complaint has not
been upheld.
>
>
>
> I do understand that this outcome may be disappointing and feel
frustrating. To help, additional information about any further support and
alternative options available to you is contained within our previous
communication. If you wish, you may also choose to contact The Legal
Ombudsman who may agree to investigate your concerns. The Legal Ombudsman’s
contact details are as follows:
>
>
>
> Legal Ombudsman PO Box 6167
>
> Slough SL1 0EH
>
> Telephone: 0300 555 0333
>
> Minicom: 0300 555 1777
>
> Email: enquiries at legalombudsman.org.uk Website:
https://www.legalombudsman.org.uk
>
>
>
> Please note that The Legal Ombudsman expects complaints to be made to
them within 12 months from the date of the act or omission about which you
are concerned or within 12 months of you realising there was a concern. You
must also refer your concerns to the Legal Ombudsman within six months of
the firm’s final response to you.
>
>
>
> We hope that additional information and guidance is helpful. For clarity,
to inform any next steps, we confirm is our final response to you on this
matter.
>
>
>
> Yours sincerely
>
>
>
> Ben Ward
> Client Service Manager
> Irwin Mitchell LLP
>
> Phone: 0370 1500 100
>
> www.IrwinMitchell.com
>
>
>
>
>
> Visit our website at www.irwinmitchell.com
>
>
>
>
>
> P Please consider the environment - Think before you print
>
>
>
> This communication is only for the use of the addressee. It may contain
information which is legally privileged, confidential and exempt from
disclosure. If you are not the intended recipient you must not read, copy,
distribute or disseminate this communication or any attachments to anyone
other than the addressee or use the information it contains. If you receive
this communication in error, please inform us by telephone at once. No
responsibility is accepted by Irwin Mitchell LLP for personal e-mails, or
e-mails unconnected with the firm's or clients' business.
>
> Irwin Mitchell LLP is a limited liability partnership registered in
England & Wales, with number OC343897, and is authorised and regulated by
the Solicitors Regulation Authority (Number 570654). The word 'partner',
used in relation to the LLP, refers to a member of the LLP or any employee
of, or consultant to, the LLP (or any affiliated firm). A list of the
members of the LLP, and of those non-members who are designated as
partners, is displayed at the LLP's registered office: Riverside East, 2
Millsands, Sheffield, S3 8DT.
>
> Visit our website at www.irwinmitchell.com
>
>
>
>
>
> P Please consider the environment - Think before you print
>
>
>
> This communication is only for the use of the addressee. It may contain
information which is legally privileged, confidential and exempt from
disclosure. If you are not the intended recipient you must not read, copy,
distribute or disseminate this communication or any attachments to anyone
other than the addressee or use the information it contains. If you receive
this communication in error, please inform us by telephone at once. No
responsibility is accepted by Irwin Mitchell LLP for personal e-mails, or
e-mails unconnected with the firm's or clients' business.
>
> Irwin Mitchell LLP is a limited liability partnership registered in
England & Wales, with number OC343897, and is authorised and regulated by
the Solicitors Regulation Authority (Number 570654). The word 'partner',
used in relation to the LLP, refers to a member of the LLP or any employee
of, or consultant to, the LLP (or any affiliated firm). A list of the
members of the LLP, and of those non-members who are designated as
partners, is displayed at the LLP's registered office: Riverside East, 2
Millsands, Sheffield, S3 8DT.
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