[Libre-soc-dev] Your complaint

[lkcl]

thank you George.

be aware that the medical investigation I have been forced to undertake is
not pretty.

an MRI and MRA using a 3T Siemens scanner shows chronic Ischemic brain
damage and blood supply damage. some of that damage may date back to when I
was only two weeks old and had to be put on life support for four weeks.

a 20-hour standard 20/10 pattern EEG shows Ischemic strokes and
post-cardiac arrest patterns, with associated video evidence of me being
unable to speak full English sentencesduring a monsoon storm.  (I could
speak French however, and could also manage simple English words)

I also have an autistic genetic condition, and the MRA showed the diameter
of one of my vertebral arteries to be significantly reduced (3mm instead of
a more normal ~8mm)

any kind of shock or distress leaves me medically at serious risk due to
the reduced blood supply.

the videos I have recorded of abuse by nurses and doctors are horrifying.

if that was not enough I have had to flee from a Domestic Violence
relationship and then fourteen months later flee the United Kingdom
entirely after another Ischemic stroke during another storm robbed me of
the ability to speak for 72 hours, for around the 10th time.

your staff have, due to the lack of training and the conditions imposed on
them, completely failed me.



On Wednesday, July 23, 2025, George Baylis <
george.baylis at theadvocacypeople.org.uk> wrote:

> Dear Mr Leighton,
>
>
>
> I am writing to acknowledge the complaints you have raised with us and
> were confirmed back with you by Sharon Dewis, our Contact Centre Manager on
> the 17th July 2025, and am sorry to read that our services have not met
> your needs.
>
>
>
> My role as Regional Manager (Central) for the Advocacy People will be to
> investigate the concerns that you have raised in the attached document that
> my colleague Sharon sent to you on the 17th August 2025. In order to
> ensure that my investigation is thorough and responds to all the issues
> raised, I will be going through the case records and discussing your
> concerns with all appropriate members of staff involved in our
> communications with you. As Charlotte no longer works for the organisation,
> I will be unable to discuss your concerns directly with her but will be
> looking at the case notes that she recorded during this period.
>
>
>
> In accordance with our Complaints Procedure, I will respond to your
> concerns within 20 working days from the date of the agreed points of
> investigation being sent to you, which is the 14th August. If there is a
> likelihood of any delay in my responding to you I will inform you of this
> as soon as this becomes likely.
>
>
>
> Just so you are aware, I am not available between now and 4th August, but
> please feel free to contact me from the 4th August if there is anything
> further you wish to raise.
>
>
>
> Best wishes
>
>
>
> George
>
>
>
> George Baylis
>
> Regional Manager (Central)
>
> *The Advocacy People*
>
>
>
> *Email:* george.baylis at theadvocacypeople.org.uk
>
>
>
>
>
>
>
>
>
>
>
> The Advocacy People’s mission is to ensure people using health and social
> care services have their voices heard in the way they are cared for, the
> services they receive and in decisions that are made about their lives. The
> Advocacy People are committed to the central advocacy principles of
> independence, confidentiality and empowerment. In accordance with these
> principles any client-specific information received from third parties will
> be shared with the client concerned. The Advocacy People are a Registered
> Charity, Charity Number 1080679, a company limited by guarantee registered
> in England and Wales, Company Number 03963421 whose Registered Office is
> Rock House, 49-51 Cambridge Road, Hastings, East Sussex, TN34 1DT.
> Registered with the Information Commissioner’s Office, Registration No.
> Z9231372. The information in this email and in any attachments is
> confidential and may be privileged. If you are not the intended recipient
> please destroy this message, delete any copies held on your systems and
> notify the sender immediately. This email has been scanned for harmful
> content on leaving our systems. However, it is the responsibility of the
> recipient to check this email and any attachments before onward
> transmission or opening of the attachments. Please consider the environment
> before printing this email.
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.libre-soc.org/pipermail/libre-soc-dev/attachments/20250724/743eb523/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 141202 bytes
Desc: not available
URL: <http://lists.libre-soc.org/pipermail/libre-soc-dev/attachments/20250724/743eb523/attachment-0001.png>