[Libre-soc-dev] PALS REF: 38242

[lkcl]

lucy, hi,

not your fault, but notice how there is still no response?
the violent assaults took place five months ago.

i suspect that the department knows that they have been
negligent and are hoping that by failing to answer the
problem will "go away".

the fact that i have TIMESTAMPED CONCRETE EVIDENCE IN THE
FORM OF A DANGEROULY HIGH BLOOD PRESSURE READING is the
most likely explanation.

your duty and responsibility is to get them to respond.

if they do not respond then this is called "Obstruction of Justice"
which is a Criminal Offense, and deeply scary as that is i
do expect you to report it to the police.

please bear in mind that they have ALREADY LIED TO OFFICER BLANN
causing him to aggressively assault me by threatening me for
"failing" to abide by NHS rules...
... when i SPECIFICALLY REQUESTED AND WAS DENIED A CHAPERONE.

bottom line here you work for some very dangerous people so
please be circumspect.

l.


On Tuesday, January 28, 2025, lkcl <luke.leighton at gmail.com> wrote:
> thank you lucy. i am introducing you all to Sarah Charters
> of the VAST Team at UHS. she has experience in dealing with
> prejudice in hospitals.
>
> l.
>
>
> On Tuesday, November 26, 2024, PatientSupportServices <
PatientSupportServices at uhs.nhs.uk> wrote:
>> Dear Luke
>>
>>
>>
>> Thank you for your email and I am sorry to hear of your further
experience at ED.
>>
>>
>>
>> I have passed this on to the department and will forward on a response
once I have received this.
>>
>>
>>
>> Kind regards
>>
>> Lucy
>>
>>
>>
>>
>>
>> Lucy Prestidge
>>
>> Patient Support Officer
>>
>> Patient Advice and Liaison Services (PALS)
>>
>> Tel No 023 8120 6325
>>
>>
>>
>> Working Hours 0800-1600 Mon-Fri
>>
>> Email: pals at uhs.nhs.uk
>>
>>  </mail/u/0/s/?view=att&th=19368c640c8415a7&attid=0.1&disp=emb&zw&atsh=1>
>>
>>
>>
>> From: lkcl <luke.leighton at gmail.com>
>> Sent: Monday, November 25, 2024 5:27 PM
>> To: PatientExperience <patientexperience at scas.nhs.uk>
>> Cc: gmc at gmc-uk.org; iwan.blann at hampshire.pnn.police.uk; Enquiries <
enquiries at cqc.org.uk>; PatientSupportServices <pals at uhs.nhs.uk>;
hiowicb-hsi.stpeterssurgery at nhs.net
>> Subject: 38242 Re: South Central Ambulance Service PE51399
>>
>>
>>
>> Caution: This sender's email domain is not covered by the NHS secure
email standard. Please do not send personal data to this address. More
information on Staffnet.
>>
>>
>>
>> drat, chloe, i am so sorry. i was in chronic pain, late at night
>> when i wrote this, and would like to sincerely and deeply
>> apologise for sending this on "autocomplete" when it
>> shoud have been to UHS PALS not SCAS PALS.
>>
>> your records should show i was actually transported safely
>> on the 2nd, arriving appx 5pm(?) after (i think) being
>> unable to speak, that morning. (my video logs will show
>> exactly what happened)
>>
>> your team that attended on 2nd november (crossing over
>> to the 3am assault on the 3rd november) were courteous,
>> professional, attentative and kind, listening carefully
>> and looking after me extremely well. they talked continuously
>> to me, let me know what was going on, and were hugely reassuring.
>>
>> if i did not already say that (there have been so many
>> callouts) please pass on my deepest gratitude to them.
>>
>> if you need to close this complaint please do so, but if
>> it can be transferred to PALS instead directly by yourselves
>> please kindly do so on my behalf and let me know?
>>
>> once again so so sorry for the mis-send. give my warmest
>> regards to (Bradley?) especially for the inter-agency referral.
>>
>> ------
>>
>> now.
>>
>> by complete contrast the A&E staff were awful, with notable
>> exceptions: the older gentleman in white whom i believe
>> is named john (frank?) he walks with a stiff back, quite
>> short, he was absolutely brilliant, empathetic, kind and
>> professional, as was a middle-aged bearded nurse somewhere
>> around 11pm, when i was in the middle of i think the 3rd
>> or 4th 60-90 minute anaphylaxis incident. he asked kindly
>> if there was anything he could do: everyone else stayed away
>> even to the point of not getting me water on request, forcing
>> me to get up in considerable distress and get it myself.
>> i was extremely grateful that he even asked. other exceptions
>> were the nurse(s) who took BP/vitals readings before the shift
>> change, they were courteous and professional as well.
>>
>> primarily it was the head nurse on duty around 5:30(?) (6?)
>> who was so verbally aggressive it put me into shock AND LIKELY
>> CAUSED ANOTHER TIA, BP shot up to 160 (photo evidence recorded)
>> but the worst bit is that the doctors failed YET AGAIN to
>> spend adequate time to compensate for the brain damage and
>> PTSD, LET ALONE MY AUTISTIC MEDICAL CONDITION.
>>
>> to give everyone some idea:
>>
>>  i was not even given the opportunity to SAY WHY I WAS THERE
>>
>> let me repeat that
>>
>>  AT NO TIME WAS I GIVEN TIME TO EXPLAIN WHY I HAD ATTENDED A&E
>>
>> not going to say more until i get an acknowledgement from UHS
>> PALS, i want to know that i am going to be heard, respected, and
>> that it will be safe for me to communicate.
>>
>> nothing i have yet received from PALS gives me ANY confidence
>> that they - and the staff under investigation - will lie,
>> provide false information, withold information and more.
>>
>> you've put *demonstrably false* information to me *in writing*
>> now, multiple times. that has to STOP.
>>
>> remember: i have at least another *EIGHT* complaints to raise
>> with PALS, it is only the fact that i have been through so
>> much torture and abuse and have all the symptoms of TIAs
>> (micro-strokes) *on almost a daily basis* for ELEVEN MONTHS
>> that is preventing me from being able to keep up with the
>> overwhelming amount of abuse: worse than that it is
>> re-traumatising me near-daily, harming me, and impeding any
>> kind of recovery.
>>
>> so, PALS: let me know when you're ready to actually listen, yes?
>>
>> five days remain.
>>
>> l.
>>
>>
>>
>> On Monday, November 25, 2024, PatientExperience <
patientexperience at scas.nhs.uk> wrote:
>>> Dear Luke Leighton
>>>
>>>
>>>
>>> I would like to acknowledge your email received on the 25th November
2024 in which you registered a formal complaint, regarding the ambulance
attendance to yourself on the 3rd November 2024.
>>>
>>>
>>>
>>> May I apologise for the distress and upset that has been caused.
>>>
>>>
>>>
>>> Your complaint has been assigned the reference number:  PE 51399
>>>
>>>
>>>
>>> The issues you raised have been forwarded for investigation and we will
endeavour to answer your complaint within 25 working days, but if for any
reason this is not possible, we will keep you updated. Please be assured
that making a complaint will not prejudice any future care or treatment.
>>>
>>>
>>>
>>> The investigation may require us to review relevant medical records for
the purposes of the investigation and may also require input from other
healthcare service providers involved. This may mean we will need to share
details of your complaint with those service providers.
>>>
>>>
>>>
>>> Please contact us if you have any further questions regarding consent
to access relevant medical records.
>>>
>>>
>>>
>>> You have the right to support from an independent advocacy service to
assist you in making your complaint against the NHS and a leaflet is
enclosed detailing how they can be contacted.
>>>
>>>
>>>
>>> If you have not yet done so please can you provide a contact telephone
number for yourself as the Collation of Facts Manager may need to call you
to discuss the investigation.
>>>
>>>
>>>
>>> We will be in touch but in the meantime if we can be of further
assistance please do not hesitate to contact the team.
>>>
>>>
>>>
>>> Yours sincerely,
>>>
>>> Chloe
>>>
>>> Chloe Foster
>>>
>>> Patient Experience Officer
>>>
>>> South Central Ambulance Service
>>>
>>>
>>>
>>> South Central Ambulance Service NHS Foundation Trust
>>> Southern House  |  Sparrowgrove  |  Otterbourne  |  Winchester  |  SO21
2RU
>>>
>>>
>>>
>>>
</mail/u/0/s/?view=att&th=193633de01ea4110&attid=0.0.1&disp=emb&zw&atsh=1>
>>>
>>>
>>>
>>>
>>>
>>> *Please note my working days are Monday-Friday*
>>>
>>>
>>>
>>> From: lkcl <luke.leighton at gmail.com>
>>> Sent: Friday, November 22, 2024 11:56 PM
>>> To: PatientExperience <patientexperience at scas.nhs.uk>
>>> Cc: gmc at gmc-uk.org; iwan.blann at hampshire.pnn.police.uk; Enquiries <
enquiries at cqc.org.uk>
>>> Subject: ASSAULT OF 03NOV2024 CRIME REF 44240479097 NHS 4390006088
>>>
>>>
>>>
>>> dear PALS,
>>>
>>> please initiate a proper investigation into the assault 3nov24.
>>> i am learning that the team lies to you and gets facts wrong:
>>> they are unwilling systematically to engage in respectful
>>> considerate dialog that properly takes into account my
>>> autism (violating the autism act 2009) nor the PTSD nor the
>>> neurological damage caused by 16 years as a victim of
>>> Domestic Violence, which leaves me terrified beyond all reason
>>> at any sign of abuse of power, and, as part of Chronic
>>> Adrenal Fatigue Syndrome, leaves me in no physiological
>>> position to tolerate stress of any kind: *in addition* to
>>> an autistic condition which results in BRAIN SWELLING under
>>> the very same stress.
>>>
>>> please ensure that this does not happen again, as given that
>>> there is a police investigation, if they destroy evidence
>>> (bodycam footage) or otherwise withold information it is
>>> considered (3rd person - i am simply objectively relating
>>> *my* understanding of the law here - IANAL[1] - and cannot
>>> possibly be making a direct threat against you because i am
>>> not the Crown, not a King's Counsel, not a Judge)
>>> an extremely serious criminal offense known as "Perverting
>>> the Course of Justice", which has no limit on the penalties
>>> (life imprisonment especially for people who are in positions
>>> of life and death power and responsibility). you don't have
>>> to believe me on that: look it up for yourselves.
>>>
>>> you already know that i am happy to take matters to the
>>> parliamentary ombudsman: i will give you seven days to
>>> acknowledge receipt of this message. if i do not hear
>>> from you i will assume that you are unwilling to
>>> follow proper complaints procedure, that all points
>>> of my complaint including those i subsequently follow
>>> up with or am unable to immediately recall (due to
>>> the very same brain damage that has led me to attempt
>>> systematically to get care *and* also compromises my
>>> ability to communicate) are unanswered and not adequately
>>> addressed, such that i am free and clear to immediately
>>> take the matter to the Parliamentary Ombudsman, as well
>>> as report immediately to the GMC Fitness to Practice team
>>> and also to the Care Quality Commission for Inspectors to
>>> obtain that bodycam footage, CCTV footage and your accurate
>>> complete records.
>>>
>>> if you can see your way to putting in place a respectful and
>>> safe environment and process for me to communicate correctly
>>> accurately and in full the points of my complaint, and i
>>> agree to it (we work together in other words) then i would
>>> be delighted and most grateful and relieved to follow it.
>>>
>>> the goal here is to get a written apology from you, an
>>> admission that things went catastrophically wrong and could
>>> have been avoided. i *will* get one, it is just a matter of
>>> whether it is done quickly and easily, or done the hard way
>>> which comes with much greater financial compensation for
>>> increasing stress for me, with associated risk of death or
>>> further brain and organ damage - something i am sure you
>>> would be keen to avoid at all costs.
>>>
>>> i wait patiently and respectfully for the next seven days
>>> to hear from you, to work together to learn from this
>>> experience so that it can never happen again.
>>>
>>> l.
>>>
>>> [1] Acronym: I Am Not A Lawyer https://en.m.wiktionary.org/wiki/IANAL
>>>
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>>>
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>>>
>>>
>>
>>
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